Skip to content
Resources · Support

Help from people who know workshops

Our support team has stood behind a service counter. Whether you're setting up your first status list or moving three stores off paper, you'll get a real answer from a real person.

Four ways to reach us

Help centre

Guides and answers for every part of Workshop, from first booking to supplier orders.

Browse articles
Book a call

Thirty minutes with the team: a guided demo if you're new, or a setup session if you're switching from another system.

Pick a time
Email

Prefer email? Write to us and we reply within one working day.

[email protected]

Support that doesn't stop at go-live

Free migration help

Coming from paper, spreadsheets or another system? We'll help move your customers and history across.

Real people on the other end

Every conversation is handled by someone on the Workshop team, and the same person sees it through.

Your ideas shape the product

Feature requests go straight to the people building Workshop.

Questions, answered

Is support included on every plan?
Yes. Live chat, email support and the help centre are included on every plan, from the free Bikebook listing to Workshop Enterprise.
Can you help us switch from our current system?
Yes. Migration help is free: book a call and we'll plan the move with you, including bringing across customers and service history where your current system allows an export.
Do you offer training for new staff?
The help centre covers day-to-day tasks step by step, and you can book a call for a guided walkthrough whenever new mechanics or front-of-house staff join.
What happens if something breaks on a Saturday?
The platform is monitored continuously and live status updates are published whenever anything's up. Chat and email run weekdays 9–5:30 UK, and urgent platform issues are prioritised the moment the team is back on.

Didn't find your answer? Email [email protected] and we reply within one working day.

Keep exploring: Book a demo · Pricing

700 locations50k+ jobs

Still deciding? Talk it through

Book a demo and bring your questions, or just start the trial and message us as you go

part ofBikebookInstagramFacebookLinkedIn© 2026 Bikebook · MyGroup Services Ltd, 12895911TermsPrivacyCCPA preferences