Stop being the shop’s answering machine
“Is my bike ready yet?” Answered before it’s asked. Workshop messages your customers automatically as their job moves through your stages, and gives them one place to reply if they need you.
28 days free · no card required
- Triggers match your workflow
Messages fire on your own statuses, however you’ve named your stages, and however many a job passes through.
- Two-way chat on every booking
Customers reply in one thread per booking, and questions land in Workshop instead of your personal phone.
- Approvals in writing
When work changes the price, customers confirm the new total from the message, so there’s a record you can point to later.
- Fewer calls to make
Every automated update is a call you didn’t have to make, and an interruption your mechanics didn’t get.
Reach customers where they already are
Short, instant updates for the moments that matter: quote approvals and ready-to-collect.
Quotes, receipts and booking confirmations with the full detail, branded to your shop.
WhatsApp updates plus one unified inbox for WhatsApp, Facebook and Instagram messages, in development now.
Switching updates on
- Pick your moments
Choose which of your statuses send an update, per channel.
- Make it yours
Tweak the wording; messages go out under your shop’s name.
- Work the job
Move jobs through stages as normal; updates send themselves.
