From missed payments to 10 hours back a week
A five-mechanic shop that unified checkout with Workshop and SumUp, and grew revenue by 25%.
- Owner/Manager
- Andrew Pears
- Industry
- Bikes
- Team
- 5 mechanics
- Volume
- ~40 services / week
- Country
United Kingdom- Using Workshop
- 6-12 months
- Recommend
- 10/10
The challenge
Before adopting Workshop by Bikebook, managing a busy 5-mechanic shop processing 40 services a week came with administrative growing pains. For Andrew Pears at Zelo Bikes, the biggest challenge was the checkout process. Relying on multiple different systems to take payments led to disorganization and, ultimately, missed payments.
The solution
Implementing Workshop allowed Zelo Bikes to bring their entire operation together. For Andrew, the ability to manage the business at a higher level with a clear, concise overview has been a game-changer.
- Customer booking management
Slots that exist, against capacity that is real.
Learn more - Job tracking and updates
A status that travels with the bike, not a sticky note.
Learn more - Automated customer communication
Ready messages go out without being typed.
Learn more - Reporting and analytics
A clear view of the week, without digging.
Learn more - Invoicing and payments
Invoice and take payment with the job, SumUp included.
Learn more
The results
saved every week, SumUp at checkout is a "real bargain" at the end of the day.
more revenue after streamlining checkout and operations.
More volume through the shop without dropping the ball.
Andrew’s team saved 10hrs/week, want the same?
Start using Workshop on your bookings and jobs. Book a half hour demo or start your free trial. 28 days free, no card required.
Scaling transactions with SumUp
For Zelo Bikes, the ultimate success story is how the platform has facilitated tangible business growth. By fixing their fragmented payment systems, they unlocked new capacity.
“Workshop and SumUp has not only streamlined our process but have allowed us to increase the number of transactions going through the business.”
