From time to time, you will be asked to submit personal information about yourself in order to receive or use services on our platform. The information may include name, email address, contact phone number, postal address. We do not collect or request Sensitive Personal Data from you.

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

We ask you for information about you when you use our platform, email or call us such as when you ask to be reminded of a search you have made on our platform or when you create an account with us.

We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it. With your consent, we may use information collected:

Your data will be stored and processed securely within the EU. Your data may also be transferred, stored or processed outside the EU; where this is the case, we will ensure to the best of our ability that the data is stored securely and in accordance with EU data protection principles, for example by using providers within the EU-US Privacy Shield programme. By submitting your information, you agree to this transfer, storing or processing.

We will not sell, rent or lease your data to third parties. When you make an enquiry to a mechanic, we share any personal information you have provided with us to them. The mechanic receiving personal data is responsible for handling your information in accordance with the law. We remind all mechanics subscribing to our platform of their responsibilities to you. By submitting your any personal data to us, you consent to such transfers taking place.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. In such case, we will take steps to ensure that your privacy rights continue to be protected. In any event where your personal data is shared with a third party, you shall be notified by us of who your personal data has been transferred to and for what purpose.

When you create an account on bikebook, we retain your personal data until such time as you close your account or the personal data which we have collected from you is no longer required in order to perform the action or supply the service which you originally requested. We will delete or anonymise your personal data within a reasonable period of such circumstances.

Like many other providers, our platform uses cookies. Cookies are small pieces of text data sent from a platform and stored on your browser. This allows our platform to recognise you when you visit the site again. They are used to collect statistical information about visits to our platform, or to remember your preferences from previous visits. Cookies do not store personally identifiable information. If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.

Our platforms may contain links to other sites outside the group. Although we will do our best to ensure these sites are secure bikebook is not responsible for the privacy and security of these sites. This privacy policy applies only to this platform.

If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries en route to us. Please do not email us with confidential or sensitive information. We cannot accept responsibility for unauthorised access to your information that is outside our control. When you create an account on bikebook, you should use a password that provides an adequate level of security. You are responsible for keeping your password safe, and we ask you not to share your password with anyone. We do not have access to your password, but if you lose it you may ask us to reset the password on your account.

You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information. You can choose whether you wish to receive information from us. If you do not wish to receive direct marketing from us, you may indicate your consent (or otherwise) on the pages where we collect the information, in your account, or by emailing us on [email protected]

We review our Privacy Policy regularly. This Policy was updated on 24 February 2024.