Updated on 27.02.2021
What information do we collect?
From time to time, you will be asked to submit personal information about yourself in order to receive or use services on our platform. The information may include name, email address, contact phone number, postal address. We do not collect or request Sensitive Personal Data from you.
Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.
How do we collect information from you?
We ask you for information about you when you use our platform, email or call us such as when you ask to be reminded of a search you have made on our platform or when you create an account with us.
How will your personal information be used?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it. With your consent, we may use information collected:
to contact you about our products and services that we think may be of interest to you.
to provide you with reminders when your bikes next service is due.
Where do we store your data?
Your data will be stored and processed securely within the EU. Your data may also be transferred, stored or processed outside the EU; where this is the case, we will ensure to the best of our ability that the data is stored securely and in accordance with EU data protection principles, for example by using providers within the EU-US Privacy Shield programme. By submitting your information, you agree to this transfer, storing or processing.
Who Do We Share Your Data With?
We will not sell, rent or lease your data to third parties. When you make an enquiry to a mechanic, we share any personal information you have provided with us to them. The mechanic receiving personal data is responsible for handling your information in accordance with the law. We remind all mechanics subscribing to our platform of their responsibilities to you. By submitting your any personal data to us, you consent to such transfers taking place.
Who Do We Share Your Data With?
How Long Do We Keep Your Data?
When you create an account on bikebook, we retain your personal data until such time as you close your account or the personal data which we have collected from you is no longer required in order to perform the action or supply the service which you originally requested. We will delete or anonymise your personal data within a reasonable period of such circumstances.
Links to other platforms
If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries en route to us. Please do not email us with confidential or sensitive information. We cannot accept responsibility for unauthorised access to your information that is outside our control. When you create an account on bikebook, you should use a password that provides an adequate level of security. You are responsible for keeping your password safe, and we ask you not to share your password with anyone. We do not have access to your password, but if you lose it you may ask us to reset the password on your account.
You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information. You can choose whether you wish to receive information from us. If you do not wish to receive direct marketing from us, you may indicate your consent (or otherwise) on the pages where we collect the information, in your account, or by emailing us on [email protected]