When someone cannot wait, the repair has to be booked properly
A mobility retailer where a repair is not an inconvenience — it is somebody’s independence. How Parkgate books service around the people who need their equipment back fastest.
- Industry
- Mobility
- What they do
- Sales, hire and service
- Team
- 5, three of them engineers
- Where
- Rotherham, South Yorkshire
- Country
United Kingdom- On Workshop since
- 2024
What they actually use
- Online booking that knows the capacity
Customers pick from slots that exist, against engineers who are actually in. No confirmation call needed. Booking management
- An honest turnaround, quoted up front
The booking says when the chair or scooter will be ready, because the diary knows what else is in. Booking management
- Parts ordered against the job
A part arrives attached to the machine it was for, so nobody loses an afternoon working out what it belongs to. Suppliers
“If a chair is in bits on our bench, someone is sat at home waiting for it. Getting the urgent ones in first is the whole job, and that is the bit the software actually does.”
Before
When a powerchair is off the road its owner is stuck at home, and the diary decides how long that lasts. Parkgate’s was a notebook, and the notebook was wherever the last person to use it had left it.
Double-bookings were the real cost. Two customers told the same Tuesday, one of them turned away, and an engineer idle while somebody apologised on the phone.
And nothing about a notebook tells you which of the week’s jobs is the urgent one.
A week, sold out
What an appointment-led workshop looks like when the diary is doing its job.
In the workshop
A showroom at the front, a workshop behind it, and a screen by the door showing what is due out today.
Their setup
What changed, measurably
of service booked online, without a phone call.
days average turnaround, quoted honestly up front.
double-bookings since the diary took over from the notebook.
