From a two-week summer queue to a clear bird’s-eye view
A three-mechanic shop in Helsinki that replaced buggy software and a summer backlog with one board.
- Owner/Manager
- Ty
- Industry
- Bikes
- Team
- 3 mechanics
- Volume
- ~40 services / week
- Country
Finland- Using Workshop
- 1–2 years
- Recommend
- 10/10
The challenge
Before adopting Workshop by Bikebook, Nice Bike relied on another bike-centric SaaS platform. Frequent software bugs and a lack of ongoing development caused constant frustration. Under their previous system, the shop regularly experienced severe overbooking during peak summer periods, resulting in a two-week queue of bikes waiting in the shop and putting mechanics under relentless pressure. Relying on pen-and-paper notes also lacked professionalism and made tracking customer communications difficult.
The solution
Nice Bike migrated to Workshop to centralise operations and regain clear control over their daily workflow. Bookings, the board, notes and access from any device sit together, so the shop sees the whole workload at once.
- Kanban-Style Board View
A clear bird's-eye view of the entire workload, making shop management simple.
Learn more - Structured Drop-Off Scheduling
Customers book drop-off times in advance, keeping daily intake organised.
Learn more - Digital Job Notes & Communication History
Past services and notes on the job, ready for quick reference with customers.
Learn more - Multi-Device Access & Cloud Storage
Manage jobs from any computer, phone or tablet without losing the record.
Learn more
One board for the whole workload
For Nice Bike, the kanban-style Board view is the difference between guessing capacity and seeing it. Running the workshop stays simple, with a clear view of everything on the floor.
“The kanban-style Board view makes running the workshop incredibly easy and provides a clear bird's-eye view of the entire workload.”
Ty’s shop has a clear bird’s-eye view, want the same?
See Workshop on your bookings and jobs: half an hour with someone who knows service departments. 28 days free, no card required.
The results
By centralising their software and adopting Workshop's features, Nice Bike has seen dramatic improvements.
Real-time visibility into total workload prevents overbooking, completely eliminating the previous two-week summer queue.
Structured intake enables repairing and servicing bikes on a much shorter schedule, returning bikes to customers faster.
Balanced daily capacity relieves mechanics from constant high-pressure stress.
Referencing past job notes impresses returning customers, keeps everyone on the same page, and greatly reduces mistakes.
Cross-device availability eliminates data loss risks and keeps the shop aligned with modern digital service expectations.
