From twice the paperwork to bookings that just run
A four-mechanic shop that cut time per job in half, and can look up exactly what was done, months later.
- Owner/Mechanic
- Craig Bellew
- Industry
- Bikes
- Team
- 4 mechanics
- Volume
- ~35 services / week
- Country
United Kingdom- Using Workshop
- 6-12 months
- Recommend
- 10/10
The challenge
Before adopting Workshop by Bikebook, the team at Cycles Scuderia dealt with twice the amount of labour and paperwork compared to their current workflow.
The solution
Workshop put bookings and collections on one board. Jobs, parts, messages and payments sit together, so the team spends less time on paperwork and more time on the stand.
“Booking and collections are sleeker and simpler.”
The results
Since implementing Workshop, Cycles Scuderia has seen significant improvements across the business.
- Massive time savings
Workshop has cut the time spent per job in half.
- Accurate customer histories
When a customer returns thinking a service was done three weeks ago, the team can verify it was four months, and see exactly what was done and discussed.
Craig’s team cut time per job in half, want the same?
See Workshop on your bookings and jobs, half an hour with someone who knows service departments. 28 days free, no card required.
What they actually use
The Workshop features Craig’s team leans on to keep ~35 services a week moving.
- Parts inventory management
Parts sit against the job, not a notebook.
Learn more - Job tracking and updates
A status that travels with the bike, not a sticky note.
Learn more - Automated customer communication
Ready messages go out without being typed.
Learn more - Invoicing and payments
Invoice and take payment with the job.
Learn more
