From fragmented workflows to “everything in one place”
A solo mechanic consolidating bookings, jobs, parts and payments on Workshop, and getting five hours a week back.
- Owner/Mechanic
- Marco Garcia
- Industry
- Bikes
- Team
- 1 · solo
- Volume
- ~20 services / week
- Country
United Kingdom- Using Workshop
- 3+ years
- Recommend
- 10/10
The challenge
Before adopting Workshop by bikebook, Marco struggled with a fragmented workflow at Aztec Bikes. Relying on multiple, disjointed systems led to inefficiencies, the frustration of missed payments, and wasted time spent chasing down customers.
The solution
Three years on, Workshop holds the whole operation. Bookings, jobs, parts, messages and payments sit in one place, and customers get updated without Marco typing every status by hand.
“Everything in one place, much easier to manage. Customers get instantly updated.”
The results
By centralising his systems and automating communications so customers get instantly updated, Marco has seen a massive return on investment.
- Significant time savings
Workshop saves Marco an impressive 5 hours every single week.
- Increased revenue
While hard to quantify exactly, Marco notes the system has generated “a lot” of revenue for the business.
- A better work-life balance
The most impactful benefit for Marco goes beyond the shop floor. With less time spent on admin work, he now has more time to spend doing what he loves: riding his bike and being with his family.
Marco saved 5hrs/week, want the same time back?
See Workshop on your bookings and jobs — half an hour with someone who knows service departments. 28 days free, no card required.
What they actually use
The Workshop features Marco leans on to keep Aztec running every day.
- Customer booking management
Slots that exist, against capacity that is real.
Learn more - Job tracking and updates
A status the customer can see without ringing.
Learn more - Parts inventory management
Parts sit against the job, not a notebook.
Learn more - Automated customer communication
Ready messages go out without being typed.
Learn more - Reporting and analytics
A clear view of the week, without digging.
Learn more - Invoicing and payments
Invoice and take payment with the job.
Learn more
