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Service Packages

Get your bike assessed and then receive a quote.

Assessment

Clean and inspect seat post and clamp. Grease/fibre grip as appropriate

Saddle

Clean and insect saddle rails/clamps. Adjust position if needed

Check saddle for wear/damage

Ensure any accessories are safe/secure

Accessories

Inspect fork for damage/wear including dropouts, main tubes, crown, steerer tube and accessory mounting points

Frame/Fork

Inspect headset for wear/corrosion, adjust

Handlebar/Headset/Stem

Inspect handlebar for wear/damage, check torque

Inspect/adjust hub bearings for wear/damage, ensure smooth movement/no play

Wheels/Tyres

Inspect spoke tension and true lateral/radial as appropriate

Inspect condition of hose/cable

Brakes (Brake & Pad Type)

Inspect caliper for correct function including clean/lube pistons

Inspect brake rotor for wear/damage/torque

Clean and inspect bottom bracket shell threads if appropriate

Bottom Bracket/Cranks

Inspect chain rings/crank arms/spindle for wear/damage

Inspect pedal body for wear/damage

Pedals

Inspect and regrease pedal/crankarm threads

Inspect chain for wear/damage lubricate

Drivetrain/Gears

Inspect rear derailleur cable/electronic wire for wear/damage

Inspect front derailleur for wear/damage

Inspect / adjust suspension linkages (if required)

Suspension forks, clean/inspect seals and upper tubes. Check for function

Inspect stem for wear, check/adjust torque, straight

Inspect handlebar tape/grips for wear/damage

Inspect spokes and rim for wear/damage

Inspect tyres for condition and wear

Inspect condition of lever, including main body, blades and position. Adjust if required. 

Inspect condition of brake pads

Adjust brake, ensure correct function including no rub and appropriate bite-point

Inspect bottom bracket torque, ensure free rotation of bearings

Install crankset, ensure smooth running/no play

Ensure smooth rotation of pedal bearings and check for play

Inspect cassette for wear/damage and torque

Ensure derailleur hanger is straight and secure

Inspect rear derailleur for wear/damage

Inspect frame for damage/wear including dropouts, main tubes, seat clamp area, bottle cage and accessory mounting points

Inspect inflation, valve stem angle and cap

Standard Tune-up

Inspect tubeless system, top-up or replace consumables as appropriate

Set rear derailleur upper/lower limits and b-tension

Set front derailleur upper/lower limits

Inspect condition of hydraulic fluid if applicable

Adjust rear derailleur indexing

Set front derailleur position/height

Adjust front derailleur indexing

This tune-up adds a on-the-bike drivetrain cleaning for dirty drivetrains or situations where proper shifting is an issue and typical remedies are not working.

Standard Tune-up +

Update electronic drivetrain firmware

Charge/replace electronic drivetrain batteries

Complete drivetrain clean (on bike)

This Tune-Up targets just the electrical system. This is typically necessary whenever there is a known electrical issue that needs to be diagnosed. Also recommended if the bike was purchased second hand.

E-Service Tune-Up

Check All Reachable Connections

Electrical System

Check battery casing for cracks, swelling, dents.

Check lock and mount. Ensure battery locks securely and does not rattle or wobble

Check battery connection prongs and pins. Look for corrosion, dirt and signs of arcing

Check charger status lights (green/red) and is actively charging battery.

Look over external wires for cuts, fraying, or rubbing against the frame or wheels. 

Push quick-connect plugs together firmly to ensure they click and are not loose from road vibrations. 

Check rubber boots and connector seals around the motor and display for moisture or water damage. 

Turn on the display to check for illuminated panels, correct speed readouts, and any error codes. 

Test the throttle and pedal assist levels (PAS) to ensure the motor responds instantly and smoothly. 

Squeeze the brake levers to confirm the motor power cuts out immediately. 

Inspect the sensor near the wheel dropout and verify the wheel magnet lines up correctly. 

Listen for a normal, steady brushless motor hum while riding. 

Check all lights for proper operation

Select what extras or individual services you offer. If you don’t have a set price, you can select "Price on request"

Other Services

Any service not listed in the Services list.

Non-Standard Service

R&R Cranks

Error Code - Diagnose

Battery Related Issue

Brake Noise Assessment

Muc-Off Tire Sealant Product per Tube

Muc-Off Tire Sealant Labor per Tube

Handrail Kit Install

Misc. Service

Safety Check

Any parts or accessories that need to be ordered.

Part(s) Order

Part replacement

Flat Repair Rear Hub Motor (cargo)

Front flat repair

Brake Caliper Service (Front)

Brake Caliper Service (Rear)

Throttle Replacement

Diagnose and repair electrical system issue

Electrical System Inspection

Bicycle Build 

Wheel True With Spoke Replacement

Drivetrain Service - Items Cleaned, Inspected, Adjusted and Checked

Spoke Tensions Balanced & Wheels Re-trued for Alignment

Hydraulic Brake Bleed

Cassette Replacement & Fit

Flat Repair Rear Hub Motor (non-cargo)

Brakes Adjusted

Remove original brake pads. Perform thorough cleaning of brake caliper. Clean, lubricate and reset pistons. Replace brake pads (new if needed)

Introducing Workshop

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Hours

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