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PEMBROKE

IBIZA

Please edit your services to reflect what you offer and fully customise the description and prices accordingly. If you operate less than three levels of service, please look at our pre-selected items, and decide what level your services match. You can remove a level by simply unticking it.

Service Packages

The Bike Tailor ‘Platinum Service’ is recommended as an annual service for regular cyclists. It includes all of the features of our ‘Gold’ service, plus:

Servicing hubs including replacement of bearings/pawls etc. 
Servicing headset.
Service/replace bottom bracket as required.
Diagnostics/update of firmware for electronic gear shift systems.
Replacement of brake fluid.
Replacement of gear cables if required. 
Free collection and delivery within Brighton & Hove (BN1, BN2, BN3).

* Excludes the cost of parts and consumables.


Premium Service

Inspect frame for damage/wear including dropouts, main tubes, seat clamp area, bottle cage and accessory mounting points

Inspect / adjust suspension linkages (if required)

Inspect fork for damage/wear including dropouts, main tubes, crown, steerer tube and accessory mounting points

Suspension forks, clean/inspect seals and upper tubes. Check for function

Inspect headset for wear/corrosion, adjust

Inspect stem for wear, check/adjust torque, straight

Inspect handlebar for wear/damage, check torque

Inspect handlebar tape/grips for wear/damage

Inspect/adjust hub bearings for wear/damage, ensure smooth movement/no play

Inspect spokes and rim for wear/damage

Inspect spoke tension and true lateral/radial as appropriate

Inspect tyres for condition and wear

Inspect tubeless system, top-up or replace consumables as appropriate

Inspect condition of lever, including main body, blades and position. Adjust if required. 

Inspect condition of hose/cable

Inspect condition of brake pads

Inspect caliper for correct function including clean/lube pistons

Inspect condition of hydraulic fluid if applicable

Inspect brake rotor for wear/damage/torque

Adjust brake, ensure correct function including no rub and appropriate bite-point

Clean and inspect bottom bracket shell threads if appropriate

Inspect bottom bracket torque, ensure free rotation of bearings

Inspect chain rings/crank arms/spindle for wear/damage

Inspect pedal body for wear/damage

Ensure smooth rotation of pedal bearings and check for play

Inspect cassette for wear/damage and torque

Inspect chain for wear/damage lubricate

Ensure derailleur hanger is straight and secure

Inspect rear derailleur cable/electronic wire for wear/damage

Inspect rear derailleur for wear/damage

Set rear derailleur upper/lower limits and b-tension

Adjust rear derailleur indexing

Inspect front derailleur for wear/damage

Set front derailleur position/height

Set front derailleur upper/lower limits

Adjust front derailleur indexing

Update electronic drivetrain firmware

Charge/replace electronic drivetrain batteries

Clean and inspect seat post and clamp. Grease/fibre grip as appropriate

Clean and insect saddle rails/clamps. Adjust position if needed

Check saddle for wear/damage

Ensure any accessories are safe/secure

Ensure crankset is free running/no play

The Bike Tailor ‘Standard Service’ is a complete inspection and overall adjustment for your bike, designed to locate and remedy any damage or wear and tear issues before they become serious. Regular servicing such as this is a great way to reduce your overall cycling expenditure. 

Includes:
Waterless wash of main frame, fork and wheels.
Wheels removed, inspected for wear and damage, tension and true adjusted where possible. Bearings checked and adjusted where possible. Tyres inspected and inflated.
Brakes cleaned and re-set. Pads replaced if required.
Drivetrain removed, degreased and re-lubricated. Gear system settings adjusted/re-set as needed.
Finishing components such as handlebars, stem, saddle and seat-post wiped clean and inspected.

* Excludes the cost of parts and consumables.

Standard Service

The Bike Tailor ‘Interim Service’ is designed as a top-up to our more in-depth servicing, suitable for making sure your bike is ready for an event such as a sportive, or if your bike has been left for a while. 

Includes: 
Waterless wash of main frame, fork, and wheels.
Checking gear and brake components for any obvious damage or wear. 
Chain cleaned and lubed.
Nut and bolt check, to ensure correct torque of all fastenings.
Fine-tuning of gear and brake setup.
Inflating tyres, top-up sealant if required. 

* Excludes the cost of parts and consumables.
* We ask that bikes arrive for service in at least a reasonably clean condition for servicing. Excessively dirty bikes may require an additional discretionary charge for cleaning.

Interim Service

Here you can customise your electric bike services. Please follow the same process as above because these will be displayed separately to your standard services.

EBike Service Packages

The Bike Tailor ‘Interim Service’ is designed as a top-up to our more in-depth servicing, suitable for making sure your bike is ready for an event such as a sportive, or if your bike has been left for a while.

Includes: 
Waterless wash of main frame, fork, and wheels.
Checking gear and brake components for any obvious damage or wear. 
Chain cleaned and lubed.
Nut and bolt check, to ensure correct torque of all fastenings.
Fine-tuning of gear and brake setup.
Inflating tyres, top-up sealant if required. 

eBikes; Checking of any externally accessible electronic wires, function of ancillary displays, control systems and lighting, and test ride to determine system performance.

* Excludes the cost of parts and consumables.
* We ask that bikes arrive for service in at least a reasonably clean condition for servicing. Excessively dirty bikes may require an additional discretionary charge for cleaning.

eBike Interim Service 

The Bike Tailor ‘Standard Service’ is a complete inspection and overall adjustment for your bike, designed to locate and remedy any damage or wear and tear issues before they become serious. Regular servicing such as this is a great way to reduce your overall cycling expenditure. 

Includes:
Waterless wash of main frame, fork and wheels.
Wheels removed, inspected for wear and damage, tension and true adjusted where possible. Bearings checked and adjusted where possible. Tyres inspected and inflated.
Brakes cleaned and re-set. Pads replaced if required.
Drivetrain removed, degreased and re-lubricated. Gear system settings adjusted/re-set as needed.
Finishing components such as handlebars, stem, saddle and seat-post wiped clean and inspected.

eBikes; Checking of any externally accessible electronic wires, function of ancillary displays, control systems and lighting, and test ride to determine system performance. Diagnostic systems checked where possible (e.g. Shimano, Bosch, Fazua), software updates installed, battery charged.


* Excludes the cost of parts and consumables.

eBike Standard Service

The Bike Tailor ‘Platinum Service’ is recommended as an annual service for regular cyclists. It includes all of the features of our ‘Gold’ service, plus:

Servicing hubs including replacement of bearings/pawls etc. 
Servicing headset.
Service/replace bottom bracket as required.
Diagnostics/update of firmware for electronic gear shift systems.
Replacement of brake fluid.
Replacement of gear cables if required. 
Free collection and delivery within Brighton & Hove (BN1, BN2, BN3).

eBikes; Checking of any externally accessible electronic wires, function of ancillary displays, control systems and lighting, and test ride to determine system performance. Motor dropped and cleaned where possible. Diagnostic systems checked where possible (e.g. Shimano, Bosch, Fazua), software updates installed, battery charged.

* Excludes the cost of parts and consumables.


eBike Premium Service

If you offer bike fittings you can customise the price and description here.

Fittings

Please see our website at www.thebiketailor.com for information and booking portal for fittings at this time.

Bike Fitting

- Alongside or precision bike fitting service we also specialise in customizing your bike to meet existing fit requirements. 
- Due to the wide variety of different bikes on the market this job is charged at an hourly rate. Please contact us for an estimate.

Set-Up Bike To Fitting Dimensions

Select what extras or individual services you offer. If you don’t have a set price, you can select "Price on request"

Other Services

Some models of 11-Speed road crankset have been recalled due to a manufacturing defect. Please follow the guidelines below to identify whether your crankset is affected and create a booking for inspection as soon as possible. 

Cranksets affected: 
FC-6800, FC-R8000, FC-R9100-P, FC-9000, FC-R9100

Production codes affected:
KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF. 

For more information, see the link below:
https://bike.shimano.com/en-US/information/customer-services/corrective-actions/11-speed-hollowtech-ii-crankset-recall-notice.html

Shimano Road Crank Recall Inspection

Install crankset, ensure smooth running/no play

Inspect and regrease pedal/crankarm threads

External Visual Check of Crankset

Check for audible evidence of failure

External visual check for signs of de-lamination

Check fo

Remove & clean crankset

Left hand crank arm inspected for failure

Right hand crank arm inspected for failure

If you have been unfortunate enough to have damage to your bike which requires an insurance claim we offer a comprehensive service to provide an inspection and quotation for repair direct to your insurer. We will thoroughly inspect your bike for signs of damage and produce for you a detailed report, alongside a formal quotation for repair. 

For carbon fibre components including wheel rims and frames, we also work with the UK's leading carbon repair specialist to offer X-Ray inspection of delicate lightweight components which can often have invisible damage following an impact. 

If you nominate us to deal with your claim on your behalf we can even take the leg work out of dealing with them and save you time as well.

Insurance Inspection

You’ve taken delivery of your dream bike, but the assembly process is too complicated or time consuming. Maybe you just want to be certain that your bike is set up correctly for you. We offer a service to assemble your new bike and get you out there as quickly and safely as possible. We also remove the shipping grease from your chain and lubricate with a high quality wax. This includes a follow-up check within 4 weeks (if required) to pick up and resolve issues such as cable stretch or manufacturing defect.

Why not combine this service with one of our bike fits to get the most from your purchase?

Build Mail-Order Bike

Bottle cages and computer mount

Collection/Return

Drivetrain Services

Drivetrain Service 2x 

Whether its SRAM eTap, Shimano Di2, Campagnolo EPS, or another system, we offer expert diagnosis, adjustment and repair of all electronic shifting issues.

Most new performance bikes will come with an electronic drivetrain, meaning that the shifting is taken care of by small motors in the derailleurs which is controlled by a button on the handlebars. These systems are a revelation in performance and reliability compared to cable-operated systems, but they have their own share of technical challenges. 

We offer comprehensive installation, diagnostics, and repair service for all makes and models of electronic drivetrain, including Shimano Di2, Sram eTap (inc. ASX), Campagnolo EPS, and more. As these jobs can often be complex and vary in time from bike to bike, these services are carried out at the hourly rate of £80 p.h.

Electronic Drivetrain Updates, Diagnostics & Repair

- Includes all types of threaded and press-fit bottom brackets. 
- Facing/reaming £5 surcharge if required.


Bottom Bracket Replacement

Cassette Replacement

Chain Replacement

Drivetrain Service 1x

Wheel and Tyre Services

- Tubeless tyre replacement or repair using internal patch.
- Excludes the cost of sealant. 
- A surcharge may apply for additional work if required to repair or replace tape/valves etc.



Replace / Repair Tubeless Tyre

- For clincher/inner tube type tyres only.

Replace Tyre / Inner Tube

Hub Service - Front

Hub Service - Rear

Wheel Build - Per Wheel

- Wheel true with up to 3 replacement spokes.
- For wheels with tubeless tyres fitted there is an additional charge to remove and replace the tyre and any rim tape.

Wheel True With Spoke

Brake Services

- Hydraulic brakes require periodic replacement of the fluid to keep them working effectively.
- We recommend replacing your hydraulic fluid annually if you're riding regularly. 

Hydraulic Brake Bleed - Per Brake

Rim Brake Replace Pads - Per Brake

- Whether they're rim-brakes or cable discs, eventually dirt, corrosion, and damage/wear take their toll on cables and mean the brake is harder to pull or doesn't return to its open position properly. This is when the cable should be replaced.

Replace Brake Cable - Per Brake

- We often see disc brakes being run with worn out rotors. The minimum recommended thickness of the rotor is generally stamped on it and affects the heat dissipation of the brake - and therefore it's ability to, well, brake! 
- Rotors should be switched out whenever you're swapping between sintered and organic pads.

Replace Disc Brake Rotor

- Most modern hydraulic disc brake systems are self-adjusting and it is therefore recommended to replace pads before they reach the metal backing to ensure no costly damage is done by a totally worn-out pad contacting the rotor.
- We strongly recommend SwissStop brake pad upgrade for most regular riders.
- When changing pad compound (ie, between metallic/sintered and organic) it is critical that the rotor is also replaced.

Disc Brake Replace Pads - Per Brake

- Modern hydraulic brakes are super reliable, but there are times when they require a little more attention than a clean or a bleed and thus we are able to strip and rebuild many models and return them to their optimum working condition. 

Hydraulic Brake Service Lever / Caliper 

Frame, Fork, and Suspension Services

- Correct frame preparation is essential for optimum bottom bracket service life.
- Recommended for all new frames or where it is unclear whether this has been previously undertaken.

Face / Ream Bottom Bracket Shell

- Modern suspension forks generally require regular attention to keep them running at their best and maintain the manufacturer's warranty. 
- A lower-leg service involves dropping the lowers and cleaning or replacing the wiper seals and oil.

Suspension Fork Lower Service

- Modern suspension shocks generally require regular attention to keep them running at their best and maintain the manufacturer's warranty. 
- A full rear shock service involves removing the shock, cleaning or replacing the air can seals and oil, and inspection/replacement of damper seals and oil if required.. 
- Shock hardware can be replaced/upgraded during this process without additional labour charge.

Rear Shock Full Service

Derailleur Hanger Straightened/Replaced

- Correct frame preparation is essential for optimum headset service life.
- Recommended for all new frames or where it is unclear whether this has been previously undertaken.

Face / Ream Head Tube

Replace / Repair Bottle Cage Boss

- Well-maintained suspension linkages are critical for effective suspension performance and longevity. A slopply or sticking linkage can cause undue stress on expensive shocks and hardware,
- We use predominantly Enduro Max or Stainless Steel Max bearings for even better performance and longevity,

Rear Suspension Linkage Service / Replacement Bearings

- Modern suspension forks generally require regular attention to keep them running at their best and maintain the manufacturer's warranty. 
-  A full service covers complete disassembly and inspection of your fork followed by replacement of seals and oil as required. 

Suspension Fork Full Service

- Modern suspension shocks generally require regular attention to keep them running at their best and maintain the manufacturer's warranty. 
- An air can service involves removing the shock and cleaning or replacing the air can seals and oil. 
- Shock hardware can be replaced/upgraded during this process without additional labour charge.

Rear Shock Air Can Service

Component Services

- Replacement of all types of headset, whether press-in or drop-in.
- An additional surcharge of £10 applies to frames which need to be faced/reamed for proper installation.
- For bikes where the routing of gear/brake lines pass through the headset,

Service / Replace Headset - Internal Gear / Brake Routing

Replace Handlebar Tape

- Replacement of all types of headset, whether press-in or drop-in.
- An additional surcharge of £10 applies to frames which need to be faced/reamed for proper installation.
- For bikes where the routing of gear/brake lines do not pass through the headset,

Service / Replace Headset - External Gear / Brake Routing

Replace Saddle

Service / Replace Dropper Seatpost

Although labour intensive, most pedals are fully serviceable. 

Pedal Service - Per Pedal

Other

Confirm frame size and specification congruent with customer order

Confirm frame/fork are free from damage and check alignment

Headset: Ensure correct installation and adjustment including proper preload.

Confirm correct installation of handlebar and stem

Front Wheel: Inspect for signs of damage in transit. Check spoke tension, hub bearing preload and trueness.

Tyres: Install to manufacturer's specification. Check for signs of deformities or defects. Ensure correct seating and sealing of tubeless systems.

Brake Levers: Ensure correct position and secure to manufacturer's specification.

Brake cable/hoses: Ensure there is no damage from packaging etc., check for proper, smooth routing. Ensure all fixings are secure to manufacturer's specification.

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