The Bike Shack is a full-service bike shop and specialist e-bike conversion workshop, built for riders who want performance, reliability, and proper workmanship. Alongside expert e-bike conversions, we handle everything you’d expect from a professional bike shop — servicing, repairs, parts fitting, wheel work, drivetrain maintenance, brake servicing, suspension setup, and general bike care. Whether it’s a quick fix, a full overhaul, or keeping your daily ride running smooth, we’ve got it covered. Where we really stand out is in custom electric builds. We transform standard bikes into powerful, clean-looking e-machines with carefully installed motors, battery systems, and upgraded components built for real-world riding. No messy wiring, no rushed jobs — just solid, dependable setups that look factory and perform properly. From regular pedal bikes to high-powered electric builds, The Bike Shack is where everyday riders and custom project owners come for honest advice, quality parts, and workshop-level results. Assessment, Authorisation and Collection Policy To help us manage workshop space efficiently, customers must respond promptly to assessment notifications and collect completed bicycles within the specified timeframes. **Assessment and Repair Authorisation** Where additional work is identified during inspection, service, or repair, we will notify you of the recommended work and any associated costs. You must authorise or decline the additional work within **48 hours** of the notification being sent. If no response is received within 48 hours, your bicycle may be transferred to our off-site storage facility. The following charges will apply: * £5 transfer fee to storage * £5 per day storage charge * £5 transfer fee back to the workshop Any storage and transfer charges must be paid before the bicycle is released. **Bicycles Not Proceeding with Recommended Work** If you choose not to proceed with the recommended service, repair, or additional work, your bicycle must be collected within **48 hours** of our notification. Bicycles not collected within this period may be transferred to off-site storage and will incur the charges detailed above. **Completed Work and Collection** Once we notify you that your bicycle is ready for collection, it must be collected within **48 hours**. Bicycles not collected within this period may be transferred to off-site storage and will incur the following charges: * £5 transfer fee to storage * £5 per day storage charge * £5 transfer fee back to the workshop Any storage and transfer charges must be paid before the bicycle is released. **Advance Notice of Extended Storage Requirements** If you know before booking your bicycle in that you may be unable to authorise work, respond to notifications, or collect your bicycle within the timeframes stated above, please inform us at the time of booking. We will be happy to discuss your requirements and, where possible, agree suitable arrangements in advance. Any agreement to hold a bicycle beyond the standard collection and response periods is at our discretion and subject to available workshop and storage capacity. By booking a service or repair with us, you agree to these terms.