How Aztec Bikes Saved 5 Hours a Week and Reclaimed Work-Life Balance with Workshop by bikebook

Running an independent bike repair shop comes with no shortage of hands-on work. But for a solo mechanic, keeping up with repairs and managing administrative tasks can quickly become overwhelming.

For Marco Garcia, owner and sole mechanic at Aztec Bikes, balancing the daily wrenching with customer communications, job tracking, and invoicing was a constant struggle. By switching to Workshop by bikebook, Marco turned a fragmented, time-consuming workflow into a streamlined operation—saving hours every week and boosting his revenue.

Here is how Aztec Bikes uses Workshop to simplify business management and elevate the customer experience.

The Challenge: A Fragmented Workflow and Wasted Hours

Before adopting Workshop, Marco faced a problem familiar to many small business owners: relying on multiple disjointed systems to handle day-to-day operations.

Handling approximately 20 services per week as a solo team member, juggling administrative tasks meant:

• Inefficient processes and doubled-up effort
• The frustration of missed payments
• Wasted time spent chasing down customers for updates or approvals

Managing the shop was taking up valuable time that could have been spent in the workshop—or off the clock.

The Solution: Everything in One Place

Looking for a better way to manage Aztec Bikes, Marco turned to Workshop by bikebook. Over three years later, it has become the central engine of his entire operation.

"Everything in one place, much easier to manage. Customers get instantly updated."

— Marco Garcia, Owner/Mechanic at Aztec Bikes

By consolidating his software into a single platform, Marco gained access to a full suite of management tools tailored for bike workshops, including:

• Customer Booking Management: Simplifies schedule intake and appointment tracking.
• Job Tracking & Live Updates: Keeps job statuses organized from start to finish.
• Parts Inventory Management: Ensures necessary components are tracked efficiently.
• Automated Customer Communication: Keeps riders instantly informed about repair progress without manual calls or texts.
• Invoicing & Instant Payments: Eliminates missed payments and speeds up checkout.
• Reporting & Analytics: Provides clear visibility into business performance.

The Results: Hours Saved, Higher Revenue, and Better Work-Life Balance

By centralising his shop's systems and letting Workshop handle routine updates and administration, Marco achieved a complete transformation in how he runs Aztec Bikes:

• 5 Hours Saved Every Week: Automation and streamlined workflows stripped out administrative overhead, giving Marco an entire extra block of time each week.
• Increased Revenue: Streamlined job flows, clear communication, and automated payment tracking have generated significant added revenue for the business.
• A Better Work-Life Balance: Perhaps the most meaningful outcome for Marco goes beyond business metrics. Spending less time buried in admin work means more time doing what he loves most: riding his bike and spending quality time with family.

At a Glance: Aztec Bikes

• Business Name: Aztec Bikes
• Owner / Mechanic: Marco Garcia
• Team Size: 1 (Solo Mechanic)
• Volume: ~20 services per week
• Time Using Workshop: 3+ years
• Recommendation Score: 10 / 10

Transform Your Workshop Operations

Whether you run a solo repair shop or manage a full team of mechanics, admin work shouldn't pull you away from the work—or the life—you love.

Discover how Workshop by bikebook can help you.